Frequently Asked Questions

The UK Electronic Travel Authorisation (ETA) is a digital travel authorisation required for visa-exempt nationals visiting the UK for short stays. This includes tourism, business, study, or transit purposes up to 6 months. Citizens from eligible countries including the US, Canada, Australia, Japan, and many others need an ETA before traveling to the UK.

Most ETA applications are processed within 24-72 hours. Our professional review service helps ensure your application is complete and accurate, which can reduce processing time. You'll receive email confirmation once your ETA is approved.

A UK ETA is typically valid for 2 years or until your passport expires, whichever comes first. It allows multiple entries to the UK during this period, with each stay limited to the permitted duration for your nationality and purpose of visit.

No, if you already have a valid UK visa, you don't need an ETA. The ETA is specifically for visa-exempt nationals. If you have a visa, use that for your travel instead.

You'll need: (1) A valid passport with at least 6 months validity, (2) A recent digital passport-style photo, (3) Your travel details including purpose and dates of visit, (4) Contact information including email and phone number, and (5) Payment method for the application fee.

Once submitted, you cannot edit your ETA application. If you made an error, you may need to submit a new application. This is why our professional review service is valuable - we check everything before submission to avoid costly mistakes.

If your ETA is rejected, you'll receive an email explaining the reason. Common reasons include incomplete information, document issues, or eligibility problems. Our professional service significantly reduces rejection rates through thorough pre-submission review.

Yes, every traveler including infants and children needs their own ETA. Each person must have a valid ETA linked to their individual passport before traveling to the UK.

Yes, your ETA allows multiple entries to the UK during its validity period (typically 2 years). You can travel to the UK as many times as needed, as long as each stay meets the permitted duration and purpose requirements.

Yes, all eligible nationals need an ETA for UK transit, even if you're not leaving the airport. This includes airside transit passengers connecting to other international destinations.

ETAs are electronically linked to your passport number. If you get a new passport, you'll need to apply for a new ETA as it cannot be transferred to the new passport number.

Generally, you cannot extend your stay if you entered with an ETA. ETAs are for short-term visits only. If you need to stay longer, you would typically need to leave the UK and apply for the appropriate visa.

Our complete ETA service costs £16 per application. This includes professional application review, document verification, priority processing, 24/7 support, and secure payment processing. Government fees are included in this price.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. All payments are processed securely using bank-level encryption and PCI DSS compliant systems.

We offer a service guarantee for our professional review and processing service. If your application is rejected due to an error on our part, we'll work with you to resolve the issue. However, government processing fees cannot be refunded if an application is rejected for eligibility reasons.

Yes, our customer support team is available 24/7 to assist with any questions or concerns about your ETA application. You can reach us by phone, email, or through our online chat system.

Yes, we use bank-level SSL encryption for all data transmission and storage. We follow strict GDPR compliance and ISO 27001 security standards. Your personal information is never shared with unauthorized parties and is automatically deleted after processing completion.

No, we are an independent assistance service not affiliated with the UK government. We provide professional support for ETA applications but do not guarantee approval. All applications are ultimately processed by the UK government.

All payment processing is handled through PCI DSS compliant secure payment gateways. We never store your full payment card details on our servers. All financial transactions use bank-level encryption and fraud protection.