Help

Find more info about how to answer each question below:

Select your nationality from the dropdown list. This information is used to determine the visa requirements and applicable fees.

Select the type of visa you're applying for. The various types include different durations and entry types. Make sure to choose the one that matches your travel plans.

Please select the date you will be arriving at your destination. This date will help us determine the validity period of your visa.

Enter your first name and middle name exactly as they appear in your passport, using letters A-Z.

Enter your last name exactly as it appears in your passport, using letters A-Z. If you don't have a last name, enter "N/A."

Select your date of birth from the dropdown menus. Make sure this matches the date of birth listed in your passport.

Enter your email address. We'll use this to send you updates about your application. You won't be enrolled in any promotional messages unless you click the checkbox below.

Select the nationality as it appears on your passport. This must match the nationality on the passport you're using for this application.

Check this box if you want to skip entering your passport information at this moment. You'll need to provide this information later to complete your application.

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Refund Policy

Understanding our refund terms and conditions for our ETA assistance service.

Last Updated: January 15, 2024

Refund Policy Overview

Key information about when refunds are available

24-Hour Window

Full refund available within 24 hours

After 24 Hours

Generally no service fee refund

Service Failure

Refund if we can't provide service

When You Might Get a Refund

Within 24 Hours

You can cancel your application within 24 hours of receiving email confirmation of your payment and receive a refund of our service fee.

Unable to Provide Service

You may receive a refund if we are unable to provide the service as stated in the contract.

When You Are Generally Not Entitled to a Refund

After 24 Hours

If you wish to cancel after the 24-hour period has passed, you are generally not entitled to a refund of our service fees.

Government Fees

For applications canceled after 24 hours, only government fees may be refundable in certain circumstances.

Application Submitted to Government

If the application has been submitted to the government, no fees will be refunded.

Suspicion of Unlawful Acts

We have the right to refuse service and not provide a refund if we suspect any involvement in unlawful or illegal practices.

What to Do if You Need a Refund

Contact Support

For issues or cancellations, contact our support team through the following channels:

Phone: +1 425-902-9783
Email: [email protected]
Website: Through our contact form

Provide Order Details

If you have an order, please provide your order ID and details to help us assist you more effectively.

Tip: Keep your confirmation email handy as it contains important reference information for your refund request.

Processing Timeline

1

Submit Request

Contact our team

2

Review Process

1-3 business days

3

Refund Issued

5-10 business days

Need Help with a Refund?

Our customer support team is here to help with any refund questions or requests.